Crikes Privacy Policy — Our Commitment to Protecting Your Information

1 Introduction

Crikes is a trusted online gaming platform in Bangladesh. We believe protecting the privacy of your personal information is one of our most important responsibilities. This Crikes Privacy Policy clearly explains what data we collect, why we collect it, how we store it, and who it is or is not shared with.

By creating an account, logging in, playing games, or using any service on the Crikes platform, you are deemed to have accepted this Privacy Policy. If you have any objections, please contact our support team before using the platform.

We always want you to use Crikes with complete peace of mind. There is no compromise when it comes to data protection — your security is our highest priority.

2 Data Collection

Crikes collects only the information necessary to operate the platform and improve service quality. We do not collect any unnecessary data.

Information we collect:

Crikes never directly collects or stores your password or PIN. Passwords are always kept in encrypted form.

3 Data Usage

Crikes uses your information only for specific, legitimate purposes. We will never use your data for any other purpose without your consent.

• Account Management: Your information is used to create, verify, and maintain your account.
• Payment Processing: Financial information is used to securely process deposits and withdrawals.
• Security: Device and login activity is monitored to prevent unauthorized access and fraud.
• Customer Support: Relevant information is accessed to help resolve any issues you encounter.
• Responsible Gaming: Gaming history is monitored to identify and prevent problematic patterns.
• Promotional Communications: You will be informed about bonuses and offers, with your consent.
• Legal Compliance: Information required to comply with applicable laws is retained accordingly.

Crikes never sells your information to advertisers or marketing companies. Your data is used solely to provide you with a better service.

4 Data Sharing

Crikes may share information in the following limited circumstances:

• Payment Providers: Information necessary to process payments via bKash, Nagad, or Rocket is shared solely for the purpose of completing transactions.
• Legal Authorities: Information may be disclosed by court order or directive from a regulatory authority in accordance with the laws of Bangladesh.
• Security Investigation: Information may be shared with relevant authorities as part of investigations into fraud or criminal activity.
• Technology Partners: Technology service providers operating the platform may access limited data — however, they are bound by confidentiality agreements.

Outside of the circumstances listed above, Crikes will not share your information externally under any conditions.

5 Cookie Policy

Crikes uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

• Essential Cookies: These cookies are essential for maintaining login sessions and ensuring platform security.
• Performance Cookies: Used to monitor how well the platform is performing.
• Functionality Cookies: Used to remember your preferences, such as language or theme settings.

You can disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some platform features. Crikes never uses tracking cookies for advertising purposes.

6 Data Security

Crikes protects your data with industry-leading, multi-layered security measures that are regularly updated.

• SSL/TLS Encryption: All data transmitted between your browser and Crikes servers is fully encrypted.
• Firewall Protection: An advanced firewall system prevents unauthorized access.
• Two-Factor Authentication: Additional verification is available when logging into your account.
• Regular Security Audits: Regular security audits are conducted by third-party specialists.
• Restricted access: Only authorized personnel may access specific information.
• Data Backup: Regular backups eliminate the risk of data loss.

In the event of a security breach, Crikes will immediately notify the affected members and take swift corrective action.

7 Your Rights

As a Crikes member, you have important rights over your own data. We fully respect and uphold these rights.

• Right to Access: You can find out at any time what information Crikes holds about you.
• Right to Rectification: If any of your information is incorrect, you can request that it be corrected.
• Right to Erasure: You may request deletion of your information under certain circumstances.
• Right to Restrict Processing: You may object to your information being used for specific purposes.
• Right to Data Portability: You can request a copy of your data in a standard, portable format.
• Right to Withdraw Consent: You may withdraw consent for promotional communications at any time.

To exercise any of these rights, please contact our customer support team. We typically respond within 72 hours.

8 Children's Privacy

Crikes takes the privacy of minors (under 18) extremely seriously. Our platform is designed exclusively for adults.

If we become aware that a minor is using our platform, we will immediately close the account and permanently delete all associated data. If you know of a child or teenager using Crikes, please let us know.

9 Third-Party Links & Services

The Crikes platform uses certain third-party services, such as payment gateways. These third parties may have their own privacy policies.

• Payment Providers: bKash, Nagad, and Rocket each have their own privacy policies. Their terms apply at the time of transaction.
• Game Providers: Some games are developed by third-party developers. Any data collection within those games will be governed by that developer's own privacy policy.
• Analytics Tools: Analytics tools may be used to monitor platform performance.

Crikes is not responsible for third-party privacy practices. However, we work only with trusted, reputable partners who are bound by strict privacy agreements.

10 Policy Changes

Crikes may update this Privacy Policy as needed. Any changes will be published on this page, and the "Last Updated" date at the top will be revised accordingly.

For significant changes, Crikes will notify members in advance via email or in-app notification. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

We recommend visiting this page regularly to stay up to date with the latest Privacy Policy.

11 Contact

If you have any questions or concerns about our Privacy Policy, please reach out to the Crikes support team. We're always here to help.

• Email: [email protected]
• Support hours: 7 days a week, 24 hours a day
• Response Time: Usually within 72 hours

When submitting any data-related request, please use the email address or mobile number registered to your account so we can verify your identity.